Updated October 20th, 2020.
This article helps you solve problems involving AOL mail on iPhones, iPads, and Macs. There are two scenarios:
- You’ve received an email from AOL about updated security measures. It would look something like this:
Click here to learn how to solve this “updated security measures” problem.
2. You have some other problem involving AOL mail on a Mac or an iPhone
Solving the Updated Security Measures problem
AOL’s sent emails to everyone with an aol.com email address, telling us that in order to continue to get our aol.com email we are probably going to have to sign into our accounts again, using an updated secure sign-in method.
You may have noticed that AOL’s letter says that they’re requiring “updated secure sign-in when accessing your account from unofficial or non-Yahoo apps.” What’s this have to do with Yahoo, you may be wondering.
It turns out that Verizon bought AOL, and then they bought Yahoo, and because Yahoo mail has a better security system, they are upgrading the security on AOL mail to match.
Let’s look at what this means, and what you have to do.
For AOL webmail users
First, if you get your email on a Mac (or a PC) by going to a web browser, typing in “aol.com,” and then reading and composing mail there, you don’t have to do anything. Your AOL mail experience will remain exactly the same.
For Mac Mail app users
AOL thinks the Mac Mail app is not secure if it’s from macOS 10.13 or older, and they won’t let Mail connect to their servers– unless you create a special, “app-specific password” and use that– and not your “real” AOL password– in the Mail app..
Even though you know the password for your AOL account– one way to be sure: go to aol.com in a browser and sign in there to prove that you know it– Mail on a Mac will not work with that password if your Mac is on 10.13 or earlier. The solution: a custom, special “app password,” generated by AOL, just for the Mail program.
(Remember that the app-specific password does not replace your AOL password. If you were to go to www.aol.com in a browser, and enter your AOL username, it’s your “real” AOL password that you’d enter there as well. The app-specific password is only for the Mail app.)
Creating an app-specific password is easy, and AOL provides directions. After you create the app-specific password, write it down for safekeeping. Better yet, copy it so you can paste it without making a typo.
Then go to System Preferences, then Internet Accounts, then click your AOL account. You’ll probably see a message saying “Can’t connect to the account…” and if you do, just enter your app-specific password and you’re all set.
It the password box doesn’t pop up right away, click on your AOL account, then click the Details… button at upper right, and then enter (or paste) the app-specific password.
That’s all there is to it, if you’re using Mail on macOS High Sierra (10.13) or older.
If you’re using the Mac Mail app on a Mac with Mojave (10.14) or Catalina (10.15), you don’t need the app-specific password. Instead, you’ll have to delete the account and then add it again. That’s not hard– see below.
NOTE: I should have mentioned when I first wrote this article that you will NOT lose your emails if you delete the account. The emails are either on the server (test it– go to aol.com and sign in and see), or they are “On My Mac” (look for a folder on the left-hand side of the Mail app and see). Deleting the account from your Mac doesn’t delete the mail from the server. Remember, you are only “letting go” of the account from your Mac– not deleting mail from the server. If you follow the direction below that’s all you’re doing. What you’re NOT doing is selecting all of the mail in your inbox and deleting it. No no no. You’re just “letting go” of the account, in the Preferences. And then adding it again.
Step 1: Go to System Preferences, then Internet Accounts, then click on your AOL account, and then click the minus sign at the bottom left of that window. You’ll get a message assign whether you want to turn it off, or delete it from all of your devices. You have to choose “Delete from all devices.”
Before you delete it, make a note of what is turned on and what isn’t. In my case, Mail only.
Now we need to add the account again.
Step 2: Still in Internet Accounts (via System Preferences), click where it says “Aol” and enter your AOL username in the box that pops up. You don’t have to include “@aol.com” if you don’t want to. Check the box that says “Stay signed in.” Click Next.
Step 3: Enter your AOL password. Click the eyeball to double-check that you haven’t made a typo. Then click Next.
Step 4: You’re going to get a message saying that AOL hasn’t seen you sign in from this device before. It’s not true– what they mean is, they haven’t seen you sign in from this device since two seconds ago, when you re-added the account. They’ll send you a code so you can continue the sign-in process. AOL can send you a text message, or an email, so make your choice and wait for the message to arrive.
Scroll down and check the box that says “Don’t ask me again on this device” unless you like signing in and supplying codes over and over.
Step 5: Enter the code that came in the message from AOL. (This is a one-time code so don’t bother saving it– if you need a code another time, AOL will send a different one.) Then click Verify. Don’t dawdle, there’s a time limit on this.
Step 6: Scroll down the list of things you’re agreeing to let macOS and iOS to access. This is your own stuff– your AOL Contacts, your AOL Calendar, your AOL mail, etc. so just scroll to the bottom and click Agree.
You won’t see the “Agree” button unless you scroll to the bottom of the window.
Step 7: Finally, uncheck the boxes next to the services you’re not using. By default, AOL checks everything, which in my case is not what I want (I only want Mail). Click Done.
That should do it.
For iPhone and iPad users
It could be as easy as signing in again. If you’re using a newish iPhone or iPad, try this:
Step 1: On your iPhone (or iPad), go to Settings, then Passwords & Accounts.
UPDATE FOR iOS 14: go to Settings, then Mail, then Accounts.
Step 2: Tap your AOL account
Step 3: You’ll see a screen with a big Aol at the top, and “Sign in.” If your email address is already there, great. If not, put it in. Then (important!) tap Next (because the password box is not on this screen, it’s on the next screen).
NOTE: If you don’t see the sign-in screen, tap “Delete Account,” then add it again by tapping “Add Account.” In the list of account types (iCloud, Microsoft Exchange, Google, yahoo!, Aol., and Outlook.com) be sure to choose “Aol.” Then proceed with these directions.
Step 4: Enter your password, then tap “Sign in.”
Step 5: Finally, here are the terms! Agree to everything. All you have to do is tap “Agree” at bottom right.
There might be a Save button at top right. If you see it, tap it.
Solving other AOL Mail problems
The first thing to do is figure out where the problem originates. Maybe it’s not your device that isn’t working. Maybe the problem is at AOL’s end. Find out by visiting Downdetector.com. Here’s information from that site on September 9th, 2020:
If you were having troubles getting AOL mail that day, maybe it wasn’t you! Looks like AOL was having some issues.
Three hours later the problems were over:
Most of the problems had to do with email, so if you were having problems that day, the problems could have magically gone away.
If DownDetector doesn’t show problems with AOL, maybe your internet connection isn’t any good. Try going to speedtest.net and running a test. If your internet speed isn’t good, maybe you have a problem with your internet service. DownDetector can help you with that too– they may show your service provider having problems. As first steps, try unplugging the modem and router from power (don’t disconnect other cables, just unplug them from the wall), then replugging them, and finally try making a call to your internet service provider to see if they’re having a problem. While you’re calling, restart your Mac or iPhone and see what happens. Restarting fixes a lot of things.
That’s it! Now go to your Home screen (if your iPhone has a Home button, click it; if it doesn’t, just swipe up), find your Mail app, give it a tap and see how it works. I’m betting that it works perfectly. You can let me know.