How to get your AOL email working again on your iPhone, iPad, and Mac

This article is mostly for iPhone and iPad users, but Mac users can have AOL issues also. One new problem has to do with the Apple Mail app. AOL thinks the program is not secure if it’s part of macOS 10.13 or older, and they won’t let Mail connect to their servers. So, even though you know the password for your AOL account– one way to be sure: go to in a browser and sign in there– Mail on a Mac will not work (unless you have 10.14 or higher). The solution: a custom, special “app password,” generated by AOL, just for the Mail program. Here’s a link that takes you to the right place on

AOL mail stopped working for a lot of iPhone users a couple of days ago. That’s because AOL did some sort of an update at their end, and they want you to sign in (again) and agree to their terms (again). So, let’s do it (again) and get things working (again).

Step 1: On your iPhone (or iPad), go to Settings, then Passwords & Accounts

Passwords & Accounts in Settings
Tap Passwords & Accounts…

Step 2: Tap your AOL account

AOL account in the Passwords & Account section of Settings app
Tap your AOL account…

Step 3: You’ll see a screen with a big Aol at the top, and “Sign in.” If your email address is already there, great. If not, put it in. Then (important!) tap Next (because the password box is not on this screen, it’s on the next screen).

Enter your email address on this screen, then tap Next.
Enter your email address, then tap Next…

Step 4: Enter your password, then tap “Sign in.”

Signing in on the AOL sign-in screen.
Enter your password, then tap “Sign in.”

Step 5: Finally, here are the terms! Agree to everything. All you have to do is tap “Agree” at bottom right.

Agree to let iOS (and weirdly, macOS) access your AOL account.
You Agree! You do! Tap the Agree button and you’re back in business.

There might be a Save button at top right. If you see it, tap it.

The Save button-- if you see it, tap it.
If you see the Save button, tap it.

That’s it! Now go to your Home screen (if your iPhone has a Home button, click it; if it doesn’t, just swipe up), find your Mail app, give it a tap and see how it works. I’m betting that it works perfectly. You can let me know.

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