When YOU have Apple troubles, you call me. When I have Apple troubles, I call… actually, I call me too. At the moment, I am trying to figure out what makes the iPhone crash, and more importantly, how to make it work again. The kinds of crashes I’m talking about are the ones where an application opens part way, then dumps you back at the Home screen, and then NO applications work except for the original ones from Apple.
Here’s what DOESN’T make it work again:
- Turning it off and on again via the top button (holding down until you see “Slide to turn off,” then sliding, then turning it on again). Problem is still there.
- Force-restarting (holding the Home button, then pressing the top button until the iPhone restarts by itself). Problem is still there.
- Deleting the last program you installed. Problem is still there.
- Installing the 2.0.1 iPhone update doesn’t do it either.
Here’s what DOES make it work again:
- Restoring via the “Restore” button in iTunes. It works, but it takes HOURS. First it backs up your iPhone, then it re-downloads and reinstalls the latest iPhone software, then it asks you whether you want to put all your stuff back on (and you’d think you’d be putting the problem back on too, but go ahead and do it), and then, when you say yes, you wait another hour or so while it finishes. Not the sort of thing you do between planes in the Phoenix airport. Though I’ve tried.
Research continues on this. It appears that the problem is in the iPhone’s software, not in the applications we add, because with a fresh install of the iPhone’s software the applications work fine. For a while. The question is, what’s causing the corruption?The next question is, how can we recover from corrupt iPhone software in a few minutes instead of a few hours?