How to activate Microsoft Office 365 when stuck on “Loading”



Microsoft Office 365 can get stuck when you try to activate it. The installation goes perfectly, you see a screen asking you to sign in, you put in your email address (or possibly your phone number or Skype address), and click Next.

Signing in to Office 365. So far, so good!
Signing in to Office 365. So far, so good!

You’re probably expecting the next box to show something asking for your password. Instead, you get this:

Signing in to Office 365. Loading...
Signing in to Office 365. Loading…

It doesn’t matter how long you wait– you’ll still be “loading.”

So, what should you do? Should you try reinstalling? No. Should you wait a little longer? No. What you should do is type your password anyway, even though there’s no place to type it, and then hit Return. Do that, and you’ll soon see this:

Microsoft Office 365 activating...
Microsoft Office 365 activating…

In a minute or two you’ll see this, signifying successful sign-in:

Office 365 Mac All Set!
Office 365 Mac All Set!

How cool is that?

Note: this problem only seems to occur with older versions of the macOS, from El Capitan (10.11) on back. It could be that the version of Office 365 that runs on 10.11 and 10.10 has this issue and that the “regular” version does not. Regardless, now you know the fix!



Did this article help you?

Maybe you'd like to contribute to the
Christian Boyce coffee fund.



Want some some quick iPhone how-tos?
Visit me at iPhoneinaminute.com.

Looking for quick tips about Macs?
See my One-Minute Macman website!



Leave a Comment

This site uses Akismet to reduce spam. Learn how your comment data is processed.

Proudly powered by WordPress | Theme: Baskerville 2 by Anders Noren.

Up ↑