Updated April 20th, 2020.
Microsoft Office 365 can get stuck when you try to activate it. The installation goes perfectly, you see a screen asking you to sign in, you put in your email address (or possibly your phone number or Skype address), and click Next.
You’re probably expecting the next box to show something asking for your password. Instead, you get this:
It doesn’t matter how long you wait– you’ll still be “loading.”
So, what should you do? Should you try reinstalling? No. Should you wait a little longer? No. What you should do is type your password anyway, even though there’s no place to type it, and then hit Return. Do that, and you’ll soon see this:
In a minute or two you’ll see this, signifying successful sign-in:
How cool is that?
Note: this problem only seems to occur with older versions of the macOS, from El Capitan (10.11) on back. It could be that the version of Office 365 that runs on 10.11 and 10.10 has this issue and that the “regular” version does not. Regardless, now you know the fix!
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THANK YOU! This was driving me crazy!
I know that feeling! Glad the article helped you.
I have tried this even before reading your advice – but it does not work in my case – I juts hear loud noise as if I type in a wrong place
That’s interesting (and bad news). Which system is your Mac on?
it doesn’t work for macOs Big Sur , any idea to fix this?
Sorry, I don’t have an answer for you. I’ve only seen this problem with older Mac systems. Let us know if you get it installed, and how.
Thank you so much for the information. This was driving me crazy.
Man you are a savior… It worked on High Sierra
Fantastic! Glad to hear it.
Tried it on Monterey and it does not work.
That’s a drag. What happens, exactly?
Thanks so much, looked so many places and couldn’t solve the problem until I found your page.
Thank you, thank you, thank you! It worked amazingly 🙂
That’s awesome.
Absolutely brilliant! Worked perfectly. Not surprised that the solution was easier to find OUTside of the Microsoft website.
Isn’t the solution wild? I lucked into figuring it out.
Cheers mate – this problem still exists – and your tipp still works. Thanks!
Fantastic.