Five and a half years later, the stitching on one of the handles is starting to come loose. Turns out that the bag has a limited lifetime warranty, and when I contacted Kensington about it they shipped me a new bag, free of charge, no questions asked. Incredible. The new bag is here now, ready to go into service tomorrow. I was willing to buy another ($99 list, less than that at Amazon) because I felt I’d gotten my money’s worth but wow, they replaced it for free! I could hardly believe it.
I love the bag, but I especially love the customer service. Way to go, Kensington. Papa’s got a brand new bag!
Here’s what Amazon carries of Kensington’s— pretty good selection, and sometimes they still have things that Kensington has discontinued.