Five and a half years later, the stitching on one of the handles is starting to come loose. Turns out that the bag has a limited lifetime warranty, and when I contacted Kensington about it they shipped me a new bag, free of charge, no questions asked. Incredible. The new bag is here now, ready to go into service tomorrow. I was willing to buy another ($99 list, less than that at Amazon) because I felt I’d gotten my money’s worth but wow, they replaced it for free! I could hardly believe it.
I love the bag, but I especially love the customer service. Way to go, Kensington. Papa’s got a brand new bag!
Here’s a link to Kensington’s site, where you can see all of their offerings. Here’s what Amazon carries of Kensington’s— pretty good selection, and sometimes they still have things that Kensington has discontinued.