Papa’s Got a Brand New Bag– from Kensington



I bought this Kensington Contour Roller Bag in January 2006 to carry my laptop (at the time, a PowerBook G4 15 inch), and some CDs, and a bunch of floppy disks(!). It had pockets all over the place, so I also put in some pens, some business cards, some cables, and a bunch of other stuff. It was a fantastic bag and I used it every day in my travels to customer locations. The collapsable handle has been really handy, especially in airports.

Five and a half years later, the stitching on one of the handles is starting to come loose. Turns out that the bag has a limited lifetime warranty, and when I contacted Kensington about it they shipped me a new bag, free of charge, no questions asked. Incredible. The new bag is here now, ready to go into service tomorrow. I was willing to buy another ($99 list) because I felt I’d gotten my money’s worth but wow, they replaced it for free! I could hardly believe it.

I love the bag, but I especially love the customer service. Way to go, Kensington. Papa’s got a brand new bag!




Did this article help you?

Maybe you'd like to contribute to the
Christian Boyce coffee fund.



Want some some quick iPhone how-tos?
Visit me at iPhoneinaminute.com.

Looking for quick tips about Macs?
See my One-Minute Macman website!



2 thoughts on “Papa’s Got a Brand New Bag– from Kensington

Add yours

  1. Yes, good job Kensington. My write-up here was unsolicited– just wanted people to know that there are some pleasant surprises out there. I was lucky to have recorded the information about the purchase (we put purchases into a separate calendar category in iCal) so I could then retrieve the receipt. Would not have been so easy without the receipt.

Leave a Comment

This site uses Akismet to reduce spam. Learn how your comment data is processed.

Proudly powered by WordPress | Theme: Baskerville 2 by Anders Noren.

Up ↑

%d bloggers like this: