Papa’s Got a Brand New Bag– from Kensington

Updated October 9th, 2019.

I bought this Kensington Contour Roller Bag in January 2006 to carry my laptop (at the time, a PowerBook G4 15 inch), and some CDs, and a bunch of floppy disks(!). It had pockets all over the place, so I also put in some pens, some business cards, some cables, and a bunch of other stuff. It was a fantastic bag and I used it every day in my travels to customer locations. The collapsable handle has been really handy, especially in airports.

Five and a half years later, the stitching on one of the handles is starting to come loose. Turns out that the bag has a limited lifetime warranty, and when I contacted Kensington about it they shipped me a new bag, free of charge, no questions asked. Incredible. The new bag is here now, ready to go into service tomorrow. I was willing to buy another ($99 list) because I felt I’d gotten my money’s worth but wow, they replaced it for free! I could hardly believe it.

I love the bag, but I especially love the customer service. Way to go, Kensington. Papa’s got a brand new bag!

Copyright 2008-2023 Christian Boyce. All rights reserved.

Did this article help you?

Maybe you'd like to contribute to the
Christian Boyce coffee fund.

Want some some quick iPhone how-tos?
Visit me at

Looking for quick tips about Macs?
See my One-Minute Macman website!

Please use the “Sharing” buttons to share what’s interesting with your friends. It helps your friends and it helps me too. Thank you very much!

Christian signature
Christian Boyce

2 thoughts on “Papa’s Got a Brand New Bag– from Kensington

Add yours

  1. Yes, good job Kensington. My write-up here was unsolicited– just wanted people to know that there are some pleasant surprises out there. I was lucky to have recorded the information about the purchase (we put purchases into a separate calendar category in iCal) so I could then retrieve the receipt. Would not have been so easy without the receipt.

Please Leave a Comment

This site uses Akismet to reduce spam. Learn how your comment data is processed.

Proudly powered by WordPress | Theme: Baskerville 2 by Anders Noren.

Up ↑

Read our Privacy Policy