FaceTime to the Rescue

No doubt you’ve heard about FaceTime, Apple’s groovy new video-chat feature built into the iPhone 4. It’s pretty cool the first time around– in fact, it’s better than that. It’s incredible. Mind-blowing. Astounding. That’s how it was for me. But then it wore off, becoming sort of a novelty instead of a game-changer.

Until tonight.

Tonight, one of my customers needed help with his Apple TV box. Not with his Mac, which I can see and control from over the internet– but with his Apple TV. The customer’s television was displaying a message from the Apple TV, and he wanted me to tell him how to respond. As you can imagine, it helps a LOT to know exactly what the problem is before offering a solution– and what could be better than seeing the message on the TV for myself? Thanks to FaceTime, I could. My customer aimed his iPhone 4 at his television screen, I read the message for myself, and in a jiffy I was able to solve the problem.

I’m back to thinking that FaceTime is incredible. Mind-blowing. Astounding.


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