Tonight, one of my customers needed help with his Apple TV box. Not with his Mac, which I can see and control from over the internet– but with his Apple TV. The customer’s television was displaying a message from the Apple TV, and he wanted me to tell him how to respond. As you can imagine, it helps a LOT to know exactly what the problem is before offering a solution– and what could be better than seeing the message on the TV for myself? Thanks to FaceTime, I could. My customer aimed his iPhone 4 at his television screen, I read the message for myself, and in a jiffy I was able to solve the problem.
I’m back to thinking that FaceTime is incredible. Mind-blowing. Astounding.